PPE FREQUENTLY ASKED QUESTIONS

PPE is a minefield. To help you navigate, here is a list of frequently asked questions and answers about PPE.

Who are Anchor Safety and what makes you different?

Established over 20 years ago, Anchor Safety has rapidly grown to become one of the UK’s leading suppliers of personal protective equipment (PPE) and corporate workwear.

We believe that its our innovative, reliable and customer-focused approach to supplying PPE, that has driven continual growth and exceptional customer loyalty. As a family based business, dedication to prompt personal service from friendly knowledgeable staff has become a hallmark of our success. A proactive approach to meeting customer requirements, supported by same day despatch from our ever-increasing stockholding of quality products, enable us to achieve our goal of delivering excellence in PPE.

With an experienced sales team able to visit you at short notice, together with reliable and flexible supply solutions, Anchor Safety has become the first choice supplier of PPE and workwear to a diverse and growing customer base, including many national and international companies.

Do you have a loyalty programme?

Coming Soon! At Anchor Safety, we don’t just say we value your business - we’re always looking for new ways to reward your loyalty and thank you for choosing us. With our new Anchor Safety rewards programme, you’ll earn points for a huge range of different activities, from increasing sign-ups across your organisation to leaving us a review.

It’s a quick, easy and free way to build your relationship with Anchor and get rewarded for things you’re already doing. 

Do you have a health and safety policy?

At Anchor Safety, our health-and-safety policies ensure we comply with the law but also protect our employees on and off-site, as well as visitors to our building. We implement and enforce effective processes to prevent accidents and injury in the workplace, and expect the organisations within our supply chain to do the same. We also use a trusted social audit programme to verify that all our suppliers provide a safe work environment for their employees.

Do you have a sustainability policy?

At Anchor Safety, we are leading the charge towards a future where businesses can thrive with little impact on the world around us. Sustainability is key to this future. Our working practices, initiatives, brand development strategies and business partnerships are all designed with sustainability in mind so we can work more harmoniously with available resources and help drive long-term environmental change. Read more about our environmental policy here

How do you ensure the social accountability of your suppliers?

We comply with the highest standards of social accountability and have implemented measures to ensure we only work with organisations with the same ethical employment values. By protecting employees, we not only protect our own business interests, but the respected brands of our customers.

Social accountability is a vital measure of a company's approach to human rights, employment and regard for the community. The social accountability of every business that operates within our supply chain is a reflection on our own brand, and therefore we must ensure all our business partners operate to the same high standard as we do. Every one of our suppliers has been audited to ensure it adheres to the strictest regulations that control important issues such as minimum working age, health and safety, workplace discrimination and working hours. If a supplier can't provide certification, we carry out an audit using an independent, certified and licensed quality-control company.

How do you support the local community?

Anchor Safety has formed a true bond with the area in which we operate. We value the roles of local people and organisations in our community, especially the invaluable work of charities. As such, we aim to support those around us by promoting good citizenship among employees and by helping those in need.

In line with our corporate social responsibility values, Anchor Safety is developing a new programme that will enable us to work closely with other our customers to share innovative ideas that can support and enhance the community. Initially we're looking to work with customers to set up schemes for recycling used or excess products such as wellington boots. Many people or small organisations will benefit from the use of these and other quality items which are expensive to buy. Schemes like this will help companies to reduce their product surplus while benefitting the community, and reducing landfill.

At Anchor Safety, we also know we're lucky to be in a position to share some of our success with other organisations and, in doing, indirectly help those less fortunate than us. We donate to a wide spectrum of charities, including:

  • Water Aid
  • Cancer Research
  • Headway
  • St Elizabeth Hospice

What training courses do you offer?

Anchor Safety knows that customers rely on proper training to follow health and safety procedures correctly. We aim to ensure our customers can access high-quality training opportunities via our own training resources as well as the specialist training, consultancy services and support materials provided by our manufacturers.

Anchor Safety offers many courses, which include:

  • Fire Marshal
  • Use of fire extinguishers
  • Product-specific toolbox talks
  • Foundation certificate in Health & Safety
  • Supervising Health & Safety
  • Advanced Health & Safety
  • Monitor procedures to Health & Safety
  • Risk assessment
  • Accident investigation
  • Manual handling
  • First aid at work
  • Basic first aid for the appointed person
  • Height safety
  • Face fit testing

Forgotten password?

Go to the account login page and select Forgot Password. The system will then guide you through the process of resetting your password.

Do you offer samples?

Some products do have samples available. You will see a "Request a Sample" button on the product page. Click the button to request your sample.

How do I order a catalogue?

You can request a catalogue on our website. Visit the request a catalogue page

Do you offer face-fit testing?

We can put you in contact with one of our trusted partners who offer Face Fit testing in your local area.

Is all your footwear safety footwear?

Yes

Are your safety boots available in wide fittings?

Yes, we do have boots in wide fittings. Look here for details.

Are your PPE Products all fully accredited to the required standards?

All our products are manufactured and rigorously tested to ensure they meet the relevant standards.

This is reinforced by our accrediation with BSIFThe BSIF operates the Registered Safety Supplier Scheme in which members formally commit within their quality systems to supply only Personal Protective Equipment which is fully compliant and approved to the relevant CE standard.

We are aware that PPE standards are constantly changing. We will keep you up-to-date to help you stay protected against Employee Accident Claims and prosecution. We can also assist with proof of issue processes and documenting the PPE you give your people so you can meet compliance requirements.

Our commitment to PPE does not end when an order is delivered. We work with our clients to embed a culture of safety across their organisation. This is achieved through communication, training, educational programmes and literature to ensure correct use of PPE, stimulating employee interest and enthusiasm in safety at work issues.

What is the Life Expectancy of Hard Hats?

Hard hats are normally supplied with an information tag attached giving advice & lifetime expectancy. Some manufacturers say 3 years, others say an in use life of up to 5 years. Obviously how much exposure that they have had, how they have been stored and how many knocks they have had will determine the replacement interval.

Safety helmets need to be changed when damaged, for example, when they have been involved in an accident or when affected by sunlight. Hard hats will need replacing when the harness is damaged or if it is likely that the shock absorption or penetration resistance has deteriorated. For example, when the shell has received a severe impact, or if deep scratches occur (i.e. to a depth greater than 25% of the shell thickness) or if the shell has any visible cracks.

Good maintenance will also keep the hat in good working order and prolong its life. Assuming they have been well maintained & none of the above apply replace according to manufacturer's instructions.

How should safety helmets be stored?

Safety helmets should be stored in a safe place, e.g. on a peg or in a cupboard on site. They should not be stored in direct sunlight or in excessively hot, humid conditions because long-term exposure can weaken the shell. Safety helmets should be checked regularly for signs of damage or deterioration;

What is the Life Expectancy of Fall Arrest Systems?

Many companies in the past had stated the life expectancy of the product as 5 years after first use and a general rule of thumb seems to have developed both in UK and Ireland on this. However, it is recommended you follow the manufacturer’s instructions on the life expectancy as fall arrest systems vary.

Can I use nuisance dust masks to protect me against dusts?

People who work with harmful dusts should not use nuisance masks. They may also be called comfort masks or hygiene masks. Nuisance dust masks are not protective devices – they perform badly and do not meet basic health and safety requirements.They should not be used for protection against fine dusts, welding fumes, fine sand, paint spray, gases, vapours or aerosols. They are also unsuitable for protection against grain and flour dust, hard or softwood dust, fumes from rosin- based solder flux or any substances with a maximum exposure limit. They should only be used when dusts are not hazardous to health. They may consist of a thin metal plate that holds a piece of gauze over the nose and mouth or a lightweight filter that looks similar to a disposable dust respirator. They often have only one head strap.

What is the Life Expectancy of helmets?

Anchor Safety recommends that helmets in regular use are discarded after two years. Should the helmet suffer from misuse, scratching or abrasions it should be replaced immediatley. For indoor or occasional use, such as site visits or a few hours per week, we would anticipate a life of about five years from purchase, provided the helmet is stored in the correct conditions and is properly maintained. 

If you have any concerns about the condition of your helmet, please don't hesitate to contact us. 

Do you offer next day delivery?

Order by 2pm for rapid next day delivery.

How do I log in to my Anchor Equip account? Can someone send my details?

To log into MyAnchor Equip go to the Sign In page

If you have forgotten your password, click on the Forgot Password link. It will guide you through setting up a new one.

If you do not have an account, create one here or contact our customer care team on 0800 328 5028

How do I set up an account?

Register for an account online.

How do I track my order?

When you place an order, you will be sent a confirmation email which will contain a link that allows you to track your order. 

What is the minimum order value?

We do not have a minimum order value requirement, although for orders under £50 there will be a £5.95 + VAT carriage charge.

Do you have a trade counter?

No, we do not have a trade counter. You can use our online catalogue to place an order and we do offer a click and collect service to our Ipswich location. Simply select click and collect when placing your order. This option will be available from early 2017.

Do you offer Click & Collect?

Our Click & Collect Service is only available for delivery to our location in Ipswich, Suffolk. Simply select this option when placing your order. This service will be avalable from early 2017.

How do I order an item that is not available on the website?

The range of products offered on this site represents our fastest moving lines and catalogue items. If you wish to order something not featured, please call us on 0800 328 5028

How do I search for a specific product?

There are three main ways to search for a specific product on our website:

- Use the Search box.

- Use the Menu Navigation down the side of the homepage.

- Use Glove Finder tool to find the correct gloves.

Another option is to use our Live Chat option or call us on 0800 328 5028, we are always happy to help.

What is transfer printing?

Transfer printing uses a high-heat technique to apply a heat seal transfer to the fabric.

Several types of transfers are available, depending on the garment fabric. Often outlasting the life of the garment, transfer prints are ideal for a number of applications, including smaller, detailed
logos, the printing of large images, or the printing of images on outdoor garments where embroidery would compromise water repellence characteristics.

What is the turnaround time for branded PPE?

We have invested in the latest state of the art equipment and created a dedicated, in-house facility to accommodate your branded PPE requirements. This enables us to guarantee the highest-quality designs with significantly reduced lead times - only 3-5 days. We can help your business showcase a consistent brand image in a way that suits both function and form, by selecting the best branding option to suit your PPE, uniforms and corporate work wear.

We can also hold dedicated stock of your branded items on our shelves, so when you need them, they are ready for dispatch immediately.


 
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Can you add a logo to a shirt sleeve?

Yes, we can do this. The top of the sleeve is a good place to embroider, because sleeves usually don’t have seams. Also, if your workers wear hi-vis waistcoats over the top, for instance, the logo is still visible on the sleeve. It’s not usually possible, however, to place the logo down the entire length of the sleeve because the bottom of the sleeve is too narrow.

Can you add a logo to waterproof clothing?

Yes, but this can only be done using heat seal transfer printing. This is because the stitching used in embroidery punctures the fabric, which compromises the waterproofing.

Can you embroider my corporate wear?

Yes, but embroidery should only be used on non-waterproof garments because the stitching punctures the fabric, which compromises the waterproofing. It also takes longer than printing.

However, embroidery is strong and resilient, lasting the life of the garment and sustaining industrial washing. It looks very smart and is a great solution for branding garments with smaller logos.

Is ordering branded PPE complicated?

No, at Anchor Safety we have made the process simple:

1. Provide us with your logo or image in an agreed format: hi-res PDFor.jpeg file.We’ll get it converted to a compatible file for electronic upload to our embroidery machine.

2. We'll advise on dimensions and positioning so you don't have to worry about it. We'll suggest what is possible and also help if yu have any special requirements.

3. We'll always get your approval before we begin production and complete an order. Once you are happy with your design and positioning, we will complete your order and ship to you.

How do I order branded PPE?

Simply call us on 0800 328 5028 and speak to one of our specialists, who will be happy to help you.

What payment options do you offer?

We accept a range of different payment methods to make life easier including: Cheques,
cmost major credit cards and BACS payments

How much are your delivery charges?

We offer free standard next day delivery on orders over £50. Our other delivery charges are as follows:
Next day before 09:00
£30.00
Next day before 10:00
£15.00
 
Next day before 12 noon
£10.00
Saturday
£30.00

Orders under £50
£5.95

Do you offer PPE branding?

Yes, we offer branded PPE.

We offer either embroidery or heat seal transfer. Embroidery can only be used on non waterproof garments because of the risk of perforating the garment. Embroidery takes longer but looks very smart and is very resilient. 

Heat seal transfer can be used on virtually any fabric. It is a faster and more cost effective option.

Learn more  about PPE branding here and also read our blog article which contains important dos and donts for branding your PPE.

Can you brand helments?

Yes. Helmets can be branded but there is a minimum order quantity of 40 helmets.

What is a starter pack?

Our MyAnchor Equip service enables you to create a bundle of products that can be ordered as a pack for new starters. You can have a different bundle for every type of role. This will ensure that employees get the PPE that is specific to their role and the tasks that they will perform.

How do I set up a trade account?

If you'd like to set up a trade account go to our account application page and follow the 3 easy steps.

What does PPE stand for?

PPE stands for personal protective equipment. PPE means any device or appliance designed to be worn or held by an individual for protection against one or more health and safety hazards.

What regulations apply to PPE?

Safety, Health and Welfare at Work (General Application) Regulations 2007 , Part 2 Chapter 3 covers Use of Personal Protective Equipment at work.

What types of activities and sectors may require PPE?

Schedule 2 of the Safety, Health and Welfare at Work (General Application) Regulations 2007 lists the type of activities and sectors that may require PPE. This is a non exhaustive list and provides a guide only.

Does PPE have to be tested and inspected?

PPE must be thoroughly examined regularly by competent staff according to manufacturer’s instructions. As a general rule, simple maintenance may be carried out by the user, provided that he or she has been adequately instructed and trained (e.g. lens cleaning on goggles or replacing helmet straps).

How should PPE be stored?

PPE must be stored according to the manufacturer’s instructions. This is extremely important as leaving PPE lying around increases the risk of parts deteriorating by exposure to dirt, oil, UV rays, sunlight etc. 

How often should PPE be replaced?

There is no legislation or Code of Practice stating the life expectancy of any PPE. In general it is recommended you follow the manufacturer’s instructions and these will vary for each piece of PPE.

The manufacturer must give the obsolescence deadline or period of obsolescence of PPE or its components. The date of obsolescence is the date from which the PPE becomes useless for its intended use or is no longer fit for its purpose. The manufacturer must provide all information necessary, however, the manufacturer is not obliged to affix the date of manufacture on the product or on the instructions for use, although some may do this.

If you are unsure about when to replace your PPE, please do contact Anchor Safety. We are always happy to share our PPE expertise and offer customised chain management solutions.